Delivery is absolutely Free for all our products!
We can deliver to you within 1 – 2 business days from the sales order date. Our business day is between Monday to Friday. Please note that Sunday and Public Holiday are considered as non-delivery days.
If you required to have the delivery at a later date, please indicate in the remarks column.
If during this period, if you need to change the delivery date/time, pls Contact us at least 2 days in advance.
Our delivery team will do their best to fulfill your delivery on the scheduled date. However, in rare and unforeseen circumstances in which they are unable to meet your delivery date. They will liaise directly with you to arrange another suitable date.
Delivery Timing: 10AM to 7pm
Our delivery team will contact you before delivery to confirm timing.
*Please be reminded to indicate your preferred delivery date in the delivery instruction field during Check-Out
Please note that if in any event, our delivery team are required to deliver the items without the usage of lift, such as, not on lift landing, or lift is not working, etc., there will be a charge of $10 per staircase/storey/level up from the ground Please note that this is also applicable to HDB Maisonette units and Landed Properties.
Customers are required to provide such information on the delivery instruction empty field/note section during Check-Out. This is essential as extra manpower may be required to arrange prior to the delivery date.
In the unlikely event of a wrong item being delivered, please contact our customer service at +65 8786 8888 within seven days and a replacement will be shipped to you at no extra charges.
We will deliver the items into your home, unbox and set up the mattress for you in the designated location.
If you purchase a mattress from us, we will only dispose your old mattress (1 piece) for you at a fee. We will not accept disposing a bedframe for you in this case.
Our disposal fees are listed as follows:
· Mattress (regardless of size): $30 each
We seek your understanding that we are unable to take up last minute on the spot request for disposal. As all disposal arrangements will have to be made before the delivery date to cater for space in our trucks.
Disposal Fee is to be paid directly to the delivery team prior the commencement of the disposal process. Kindly note that they are unable to issue any kind of receipt for the disposal service.
Please note that if in any event, our delivery team are required to move/dispose the items without the usage of lift, such as, not on lift landing, lift is not working, or the items are not able to fit into the lift, there will be a charge of $10 per item, for per staircase/storey/level down from your home to the ground level. Please note that this is also applicable to HDB Maisonette units and Landed Properties.
With reference to this, please be informed that our delivery team has the rights to cancel and not to proceed with the disposal if they deem it impossible to proceed with it due to safety reasons.